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Inclusion health clinical audit

Homeless patients need better information provision to improve care, find new reports looking at A&E care

The first steps to improve care for homeless patients in A&E are being taken by the Royal College of Emergency Medicine (RCEM), the Royal College of Physicians (RCP), and the Faculty for Homeless and Inclusion Health (FHIH).

Reports and news story

Two new reports from RCEM have found that, whilst care for the homeless in A&E is good overall, there are many ways in which care could be improved.

For example, care could be improved by providing more written information during an A&E visit, and signposting homeless people for help and support in the community.

Dr Cliff Mann said:

“Homeless people represent some of the most vulnerable individuals in our society. It is surely a marker of a civilised society that care and concern for these people is reflected in the provision of appropriate healthcare services.”

“This first pilot audit seeks to quantify provision of these services and act as a catalyst for future improvement projects.”

“Homeless patients coming to our EDs this winter deserve the very best care.  This work is the first step in contributing to raising standards in this area as a specialty.  We are fighting to support our clinicians to reduce health inequalities for excluded groups.”

Pilot audit documents


  • Audit development: June - Oct 2015
  • Pilot sites registration: 15-30 Oct 2015
  • Pilot data collection: 23 Nov - 6 Dec 2015
  • Pilot data entry: 23 Nov - 8 Dec 2015
  • Pilot report published: 22 Dec 2015
  • Development of national clinical audit: 2016

Further information

For press and media enquiries, contact  To find out more information about the pilot audit, contact