This page collates some of the most useful quality improvement resources for EDs.
What is Quality Improvement?
"The conception of improvement finally reached as a result of the review was to define improvement as better patient experience and outcomes achieved through changing provider behaviour and organisation through using a systematic change method and strategies." (Dr John Øvretveit, Does Improving Quality Save Money? Sept 2009).
What is Quality Care?
The Institute of Medicine (IoM) defines quality care as: safe, effective, patient-centered, timely, efficient and equitable. Read more about these six domains of quality in Crossing the Quality Chasm (IoM, March 2001).
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